Universal Orlando Resort App from Apple app store and Google Play

To help you ready your itinerary the Universal app is great for checking which attractions have a Virtual Line and the different height restrictions. Have another look over the TMTO Universal guide as well to help choose which attractions might be the best for your family.

Search the App Store or Google Play for the app. Users of iPads may not find it in the App store immediately as it is optimised for iPhone only. But search with ‘iPhone only’ settings and it will be available. You’ll need to use the zoom function of the app (X bottom right corner of the screen) when you open it to see it best.

The app is not quite as comprehensive as the Disney one but it is essential for checking ride wait times either on the map or the list view and booking any available Virtual Line (see below) rides. Ensure you’ve enabled the app for location services and notifications on your phone to use the VL.

Relatively new features include being able to order food using the app from the Quick Service food points in Universal Studios, Islands Of Adventure and CityWalk.

See the screenshots below with the main home page (left) and the waits time in list view (middle) and the moveable map (right).

Of course you’ll need to set up an account on the app to pay for food ordering service and to make payments. This can become handy if you’re visiting Volcano Bay water park as here you get an electronic wrist band to book on to the slides Virtual Queue and this can also be used to pay for items in the shops or restaurants if it’s synced with the app so you can leave your credit card in the locker.

Wallet feature

If you’ve purchased e-tickets form your UK seller then you will need to add them to you Universal app Wallet. This holds a bar code for each person so you can scan it using your phone at the turnstiles and at either Hogsmeade station or Kings Cross station when you board the the Hogwarts Express. Unlike the Disney app you cannot currently add the ticket to your Google or Apple Wallet for quick access. It’s a good idea that all the adults in your group log in with your account so everyone has access to the tickets should you get split up during the day.

Tap on the Profile icon at the bottom of the screen in the app to find the wallet.

Universal Virtual Line (VL)

This is a relatively new feature which allows you to book a 1 hour time slot for most of the rides in Universal Studios and Islands Of Adventure. You cannot do this from home or even from your Orlando villa or hotel as it only works on the day and when you’re inside the park area (location services on your phone enabled) but it’s worth being aware of it before you go. It allows you to select a time to visit the attraction when a VL slot is available. This gives you the ability to jump the normal Stand By Line and reduce your queue time considerably. You can enjoy other attractions while you wait for your VL slot.

Alternatively you can book a VL slot at any of the applicable rides by visiting the VL kiosk near the ride. This will then offer you a slot to return to the ride later in the day. It actually works a bit like the older Fastpass system used at Disneyland Paris and Disneyland in California.

As with anything like this on offer there is limited availability for each ride per day so try to book as soon as you arrive in CityWalk.